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Closing the App will disable Internet access until the App is re-opened. Do not swipe the Net Nanny Child App away or close it. Important note: For iOS devices, the Net Nanny Child App must remain running in the background for the Internet to continue to work correctly. If it has stopped, please start it and check to see if the Internet is now working. Resolution 1 (most common) Verify that the Net Nanny child app is running. Typically this is resolved by one of the 3 actions listed below

On the new device go to to installĬommon Questions and Troubleshooting Q: I have installed the Net Nanny ® Child App for iOS but I am unable to connect to the Internet.

Select Remove Device from the device you are needing to replace.

Select the Menu option in the top right corner.

Go to the Parent Dashboard and login with your account credentials.

Q: How do I reinstall Net Nanny ® on a replacement mobile device or computer? Net Nanny ® will ask you to enter your account credentials to authorize the installation.

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Then, follow the instructions to download and setup Net Nanny ®.

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To install Net Nanny ® on your computer or mobile device, first make sure you have an account and then simply download the software by visiting the installation page from the device you wish to protect. Installation Q: How do I install Net Nanny ® on my kid's device? For Net Nanny to correctly install you have must have version 6.3.0.1 or 6.4.1.2 This screen will show the FireOS version running.

Check the FireOS version by opening the Settings App on the Kindle device, then select 'Device Options' then go to 'System Updates'.

You can check the FireOS version of your Kindle Fire you have by doing the following: Make sure that it is '8th Generation' or above.

This screen will show the model and generation of Kindle device.

Check the Kindle generation by opening the Settings App on the Kindle device, select 'Device Options' then go to 'About Fire Tablet'.

You can check the hardware generation of your Kindle Fire you have by doing the following: Kindle devices must be hardware generation 8 or higher and FireOS version 6.3.0.1 or 6.4.1.2 to run Net Nanny ®. Q: Which Kindle devices will run Net Nanny ®?

Chromebook - with access to Play Store app.

Amazon Kindle Fire HD 8 and 9 (8th Generation) running FireOS 6.3.0.1 or 6.4.1.2.

Net Nanny ® currently supports the following operating systems: Q: What operating systems are currently supported by Net Nanny ®? Net Nanny ® is the most complete solution offering the following essential parental control features: Internet filtering, pornography blocking, website blocking, screen time management, location tracking, alerts & reporting, app blocking, access to a Family Feed overview and the Parent Dashboard. Net Nanny ® supports multiple operating systems: Windows, macOS, Android, iOS, and Kindle Fire. Net Nanny ® is the #1-rated Internet filter and the most trusted parental control solution for families since 1996.

If you contact us via email, we will get back to you before the end of our next business day.Ībout Net Nanny ® Q: How does Net Nanny ® compare to other parental control software on the market? Net Nanny ® 10 Support Please contact us via live chat during our customer service hours or via email

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